Facebook: Izvinjavamo se svima, korisnički podaci nisu ugroženi
Svim ljudima i kompanijama širom svijeta koji ovise o nama, žao nam je zbog neugodnosti uzrokovanih današnjim ispadom na našim platformama, poručili su jutros iz kompanije Facebooka.
“Radili smo koliko smo mogli za vraćanje pristupa, a naši su sistemi sada ponovno pokrenuti. Temeljni uzrok ovog prekida također je utjecao na mnoge interne alate i sisteme koje koristimo u svakodnevnom radu, komplicirajući naše pokušaje da brzo dijagnosticiramo i riješimo problem”, stoji u obraćanju koje potpisuje Santosh Janardhan.
Navodi i kako Facebookovi inženjerski timovi saznali da su promjene konfiguracije na okosnicama rutera koji koordiniraju mrežni saobraćaj između naših baznih centara uzrokovale probleme koji su prekinuli ovu komunikaciju.
“Ovaj poremećaj u mrežnom saobraćaju imao je kaskadni učinak na način komunikacije naših podatkovnih centara, čime su naše usluge bile zaustavljene. Naše usluge su sada ponovno aktivne i aktivno radimo na tome da ih u potpunosti vratimo u redovno stanje. Želimo naglasiti da u ovom trenutku vjerujemo da je glavni uzrok ovog prekida pogrešna promjena konfiguracije. Također nemamo dokaza da su korisnički podaci ugroženi zbog ovog zastoja”, kazao je.
Navodi svjesnost da mnogi ljudi i kompanije širom svijeta svakodnevno se oslanjaju na Facebook kako bi ostali povezani.
“Shvaćamo utjecaj ovakvih ispada na živote ljudi i našu odgovornost informirati ljude o prekidima u našim uslugama. Izvinjavamo se svima pogođenima i radimo na razumijevanju više o onome što se danas dogodilo kako bismo mogli našu infrastrukturu učiniti otpornijom”, zaključuje se u saopćenju.
Nekoliko zaposlenika Facebooka koji su željeli ostati anonimni rekli su ranije Reutersu kako vjeruju da je do prekida došlo zbog interne greške u načinu na koji se usmjerava internetski saobraćaj.
Kvarovi internetskih komunikacijskih alata i drugih resursa koji ovise o istoj mreži pojačali su problem, rekli su zaposlenici. Sigurnosni stručnjaci nisu odbacili mogućnost nenamjerne greške, ali ni sabotaže.
Ispadanje Facebooka iz globalne mreže bio je drugi udarac tom divu društvenih medija par dana nakon što je “zviždač” u nedjelju optužio kompaniju da učestalo daje prednost dobiti umjesto suzbijanju govora mržnje i dezinformacija.
Društvene mreže Facebook, Instagram i aplikacija za komunikaciju WhatsApp nakon šest sati dosad nezapamćenog ispadanja od kasno noćas ponovo su u funkciji.
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